Hi, I’m Brandon.
I’m a strategic experience leader who transforms complex systems into human-centered digital ecosystems. I lead teams in crafting immersive, data-informed customer experiences that build trust, deepen loyalty, and drive sustainable business growth.
My Approach
Collaborative
I believe extraordinary customer experiences are born from true collaboration. By immersing myself in your vision and working closely with internal teams, employees, senior leaders, and—most importantly—customers, I help bring your brand to life. Together, we craft experiences that not only embody your identity but elevate it beyond expectations.
Iterative
I embrace an iterative, human-centered design approach, ensuring your experiences evolve seamlessly with your vision. Through Agile sprints, real-time customer feedback, and continuous refinement, we’ll fine-tune every detail—crafting a digital experience that’s not only visually compelling but deeply aligned with your brand identity and user needs.
-
![]()
Strategic Systems Thinker
Translating business goals into customer-centric AI strategies, ensuring every automation or conversational flow strengthens brand trust and operational efficiency.
-
![]()
Human-Centered Innovator
Advocating for conversational design grounded in psychology, linguistics, and emotion — ensuring automation feels natural, inclusive, and supportive.
-
![]()
Cross-Functional Change Leader
Building trust, communicating vision clearly, and empowering teams to adapt to new tools and ways of working with confidence.
My Projects
Flock Safety
Leading Flock Safety’s enterprise rollout of AI chat, voice, and email agents, I transformed customer support into a unified, intelligent experience—boosting efficiency, responsiveness, and empathy across every channel.
Reimagine Ford.com
I worked with the global team at Ford to redesign their web experiences to reimagine the vehicle buying experience - from legacy dealership to online purchasing.
Dominion Energy
Empowering the talented team at Dominion Energy, I spearheaded the successful launch of their cutting-edge mobile app, revolutionizing customer engagement and enhancing energy management capabilities for a greener future.
Snagajob
I worked with a team on improving the usability of one our platform’s dashboards at Snagajob. We worked not only with our users, but internal stakeholders to plan out the future vision of the platform for a product that served both employers who schedule and hire workers.
Advance Auto Parts
Guiding the dynamic team at Advance Auto Parts, I orchestrated the seamless launch of their ecommerce website, fueling customer convenience and driving online success in the automotive retail landscape.
What people say about me
"Brandon's skills were highly sought after and recognized by both leadership and individual contributors. He is the type of person you want on your team. He dares to challenge, offers solutions, and lifts everyone up with his willingness to lead, coach, mentor, and be mentored. I would highly recommend Brandon for any position."
Paige Nunn, Voice of Customer Strategic Advisor
Dominion Energy
"Brandon is people-centered, empathetic, and curious storyteller with a passion for solving problems. Everything he does - creating, thinking, and doing - is in service of people (clients, customers and employees). You want him on your team asking questions, inspiring colleagues, and setting the bar for quality content and problem solving."
Janell Hancock, Customer Experience (CX) & Innovation Strategy Consultant
Publicis Sapient
Reach out
I’d love to connect and explore whether I’m the right fit for your team.
